Terms of Service
Effective Date: 25/08/2024
These Terms of Service (“Terms”) govern your use of the website https://villaverdebnb.com and the services provided by Casa VillaVerde (“we,” “our,” or “us”). By accessing or using our website, you agree to be bound by these Terms.
1. Bookings and Payments
•All bookings made through our website or third-party platforms (Airbnb, Expedia Group) are subject to availability and confirmation.
•Full payment is required at the time of booking through secure payment processors. By providing your payment information, you authorize us to charge your card for the agreed amount.
2. Check-in and Check-out
•Check-in time: 3 PM to 7 PM.
•Check-out time: 10 AM. Guests must vacate the property by this time, or additional charges may apply.
3. Late Check-in and Additional Fees
•Late check-ins after 7 PM may incur an additional fee unless prior arrangements have been made, such as providing flight details or using our airport pickup service.
4. Cancellations and Refunds
•Cancellations must be made in accordance with the policy outlined on the platform where the booking was made (e.g., Airbnb, Expedia). Refunds will be issued in accordance with those terms.
•Late cancellations or no-shows may result in partial or no refunds.
5. Guest Responsibilities
•Guests are responsible for leaving the property in a clean and undamaged condition.
•Smoking is allowed only in designated outdoor areas.
•No unregistered guests or events are allowed without prior permission.
6. Privacy and Data Protection
•Our use of personal data is governed by our Privacy Policy, which you can view here.
7. Intellectual Property
•All content, including text, images, logos, and website design, is the property of Casa VillaVerde or licensed to us. You may not reproduce, distribute, or use any content from our website without our prior written consent.
8. Limitation of Liability
•Casa VillaVerde is not responsible for any loss or damage arising from your use of our services or website, except where such liability is required by law.
•We are not liable for any delays, interruptions, or issues caused by third-party platforms or service providers (e.g., payment processors, OTAs).
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or your use of our services will be resolved in the UK courts.
10. Updates to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
•Email: [email protected]
•Address: Casa VillaVerde, Calle Compostela No. 463 A, Habana Vieja, La Habana, Cuba